How can we help?
Guides and answers for the EIXAM TAG and the Eixam app.
Your TAG
SOS
The app
Account and privacy
Frequently asked questions
Do I need to carry my phone?
It is best to. The TAG sends the SOS to your phone over Bluetooth and also by radio (LoRa), which other Eixam TAGs or gateways nearby can pass on depending on the coverage. Your phone is the most reliable route.
Do I need the app open?
No. You do not need the app on screen to send an SOS from the TAG. Keep Bluetooth on, keep the app's permissions and do not force-close it, or the TAG can only use the radio route. On Android, the EIXAM Protection Mode notification shows that the app is keeping the TAG connected.
I started an SOS by mistake. What do I do?
Hold the button for 3 seconds again during the 20-second countdown, or tap Cancel SOS in the app. If you cancel during the countdown, nothing is sent to your contacts. If it was already sent, cancel it the same way and tell your contacts you are safe.
Who gets my alert?
Your emergency contacts, one at a time in your order: an SMS with a link to your location, then a phone call if they do not confirm. If your service includes it, your provider too. Eixam does not replace 112.
What if the TAG has no GPS position?
The SOS is still sent, without coordinates.
How do I check the battery?
The app shows the TAG's battery and warns you when it is low. Charge it before every outing.
How do I switch the TAG off?
From the app, with the TAG connected: TAG tab, ⋮ menu, Shut down device. The button does not switch it off.
Do my contacts see where I am?
Only when you send an SOS: then they get a link to follow your location. The app has no advertising or tracking.
Partners and developers
Integrating EIXAM into your app or service? The technical documentation is on docs.eixam.io.
Still need help?
Write to us and the team will answer by email.
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